This Skype Session is a bit different than my typical interviews. Nedda Ahmed is not a technology entrepreneur. In fact, she’s not really an entrepreneur at all. Nedda’s in the business of helping students and collegiate faculty find and utilize various types of information. She is a Librarian at Georgia State University, and she’s bending the rules to help serve her users.
Nedda’s leading by making the choice to use her personal social media presence, specifically her profile on Facebook, to help connect with her base of library users and deliver customer service that goes above and beyond expectations. The medium is allowing her to monitor the conversations and needs of her students and faculty, and helping her to connect them with information and resources, developing deeper human relationships in the process.
Her choice is making a difference. Here’s Nedda’s story:
What’s your take on how Nedda is using Facebook? Could you use your personal social media profiles to connect with your customers or users? How?
What an interesting interview. I am really delighted to see that Nedda was a great resource for you. I am very excited about the way she uses her Facebook presence to reach out and bring information to GSU affiliates. That’s a higher level of customer service for sure. Thanks for so much for bringing her voice to your blog.
Comment by Erika Pryor — Mon, 22 Feb 2010 18:41:02 +0000 @ 6:41 pm